PRIVACY POLICY:
there are no third parties involved in your information, and it is kept securely with us.
REFUNDS POLICY:
Refunds Policy:
Made-to-Order Items
All of our products are made to order and fulfilled through our production and shipping partner, Tapstitch. Because each item is created specifically for you, we generally do not accept returns or exchanges for reasons such as incorrect size, colour preference, or change of mind.
Please review product descriptions and size charts carefully before placing your order.
Damaged, Defective, or Incorrect Items
We do accept refunds if your item arrives:
Damaged
Defective
Misprinted
Significantly different from what you ordered
If this happens, please contact us within 7 days of delivery with:
Your order number
A clear photo of the issue
Once verified, we’ll arrange a refund at no additional cost to you.
Refunds
Approved refunds will be issued to your original payment method once the issue is confirmed. Processing times may vary depending on your bank or payment provider.
Shipping & Delivery Notes
Production and shipping are handled by Tapstitch, a third-party fulfillment provider.
Delivery times are estimates and may vary due to production schedules, carrier delays, customs, or peak seasons.
We are not responsible for delays once the package is in the carrier’s possession.
Customs & Duties (International Orders)
International customers are responsible for any customs fees, taxes, or import duties. These charges are not refundable.
Contact Us
If you have any questions about your order or this policy, reach out to us at: